You have no obligation to continue service past any given delivery, however, we do have a cancellation deadline (Saturday 12 PM PT) as all of our meals are made fresh to order. You must request a meal plan cancellation prior to the billing date, or we will continue delivering meals to you.
Customers also have the option to deactivate their subscription through their dashboard page:
1. Click on "Account" at the top of your dashboard page.
2. Select "Edit" on active plans (all steps must be completed for each active subscription)
3. Scroll to the bottom of the page and select "cancel subscription"
4. Go through cancel process and submit.
If you have already been billed and cancelled your subscription after the fact does not mean the current week's order has cancelled. You must reach out to our Customer Experience Team if the order can be stopped prior to fully processing and leaving our facility. You can reach us at hello@freshnlean.com or call us at 888-420-4080 or send a chat request.
*Please know that once you select your meals, you have 12 hours to edit your selections and then will be billed.